As a global recognition authority, NBR issues award certificates and medals to achievers worldwide. To ensure you receive your certificate with full transparency and ease, NBR employs a structured dispatch timeline system. This guide takes you step-by-step through the timeline — from approval to delivery — so you know when to expect your parcel.
Once your achievement application has passed the verification and approval stage (following NBR’s multi‐step process), your certificate and medal move into the production and dispatch phase:
You receive an approval message, official confirmation, and your unique entry number.
Personalisation begins: your name, achievement description, date, award category are printed on the certificate.
The physical certificate (and medal, if applicable) is produced and packaged for dispatch.
At this stage, the dispatch timeline is officially triggered.
After production is complete, NBR assigns a courier or postal service, and the timeline enters the next phase:
A tracking or consignment number is generated and communicated to you via email, WhatsApp or the NBR app.
The parcel is handed over to the selected courier/postal service for your region.
Typical dispatch timelines are as follows:
Domestic (within the same country): up to ~2 weeks from approval.
International (outside your country): up to ~4 weeks from approval (or longer depending on customs, local postal delays).
These timelines are estimates and actual delivery could vary due to courier performance, address correctness, or logistic disruptions.
Once your certificate has been dispatched, you can monitor its journey:
Use the tracking/consignment number on the courier’s web portal or regional postal service site to view status updates.
NBR will send status updates (via email/WhatsApp/app) notifying you of key events (dispatch, in transit, out for delivery).
If there is no movement in tracking for several days, contact the courier with your tracking number – and if needed, contact NBR with your application/entry number to escalate.
On delivery, here’s what to check and do:
Confirm that the certificate and medal (if included) are intact, with correct wording (your name, award category) and undamaged packaging.
Keep the consignment receipt or screenshot of tracking milestones — this may be required if there’s a query or replacement request.
If you notice a discrepancy (wrong name, missing item, damage), promptly notify NBR with evidence. A replacement dispatch may then be initiated.
To ensure a smooth dispatch and delivery experience, please follow these tips:
Keep your application ID / entry number safe — this is your reference for tracking and support.
When tracking shows “Out for Delivery”, ensure someone is available at the delivery address to receive the parcel.
For international recipients, allow extra buffer time — customs clearance, local post-handling may add delays.
If tracking shows no movement for several days, first contact the courier. If unresponsive or no satisfactory update, then reach out to NBR.
Once you receive your certificate, you may verify its authenticity (if NBR provides a verification portal) by entering the certificate code.
Ensure your delivery address is accurate and complete at the time of application to avoid delays or mis-deliveries.
Understanding the dispatch timeline of your NBR certificate—from approval → production → dispatch → tracking → delivery—helps you stay informed and prepared. By following the steps and using the tracking tools provided, you can monitor your certificate’s journey and ensure its successful arrival. Congratulations on your achievement — you now hold a globally-recognised symbol of excellence!