Introduction

As a global recognition authority, NBR ensures that every certificate and award is dispatched using reliable courier and postal services. Once dispatched, a tracking or consignment number is shared with the achiever for real-time shipment monitoring.

However, in some cases, achievers may require an update or correction related to their courier tracking details due to technical errors, missing updates, courier system delays, or information mismatches.

This guide clearly explains how you can request an update of your courier tracking details and what steps to follow for smooth resolution.

Understanding the process allows you to stay informed about your parcel and avoid confusion during the delivery journey.

1. What Are Courier Tracking Details?

Courier tracking details include all information that helps you track your parcel after dispatch, such as:

• Tracking / Consignment Number

• Courier Company Name

• Dispatch Date

• Current Parcel Status

• Last Known Location

• Estimated Delivery Date

These details allow you to monitor your certificate’s movement from dispatch to delivery.

2. When Do You Need to Update Courier Tracking Details?

You may need to request an update in cases where:

• The tracking number is incorrect or not working.

• Tracking shows no movement for several days.

• Courier company name is missing or wrongly communicated.

• Tracking link is not opening or giving errors.

• Parcel status is stuck in one location for a long time.

Such situations usually occur due to system delays or technical syncing issues.

3. Step-by-Step Process to Request Tracking Update

If you notice an issue with your tracking details, follow these steps:

Step 1: Verify Basic Information

Before contacting NBR, double-check:

• The tracking number received

• Courier company website

• Correct spelling and digits of the tracking code

Sometimes, a small typing mistake leads to tracking errors.

Step 2: Contact NBR Support

If the issue still exists, contact NBR support via official channels.

Provide the following details:

• Your Full Name

• Entry Number / Application ID

• The tracking number received

• Screenshot of the tracking issue

• Clear explanation of the problem

This helps NBR verify and correct the tracking information quickly.

Step 3: Wait for Confirmation

Once verified, NBR will:

• Cross-check the courier dispatch records.

• Verify tracking data with the courier partner.

• Share updated tracking details or corrected information with you.

This process ensures authenticity and avoids misinformation.

4. Common Reasons for Tracking Issues

Courier tracking problems usually occur due to:

• Delay in courier system update

• Typographical errors while sharing tracking ID

• Courier server downtime

• Technical syncing delay between courier & dispatch center

• Multiple parcels being scanned at once in bulk dispatches

These issues usually resolve within 24–72 hours.

5. Important Tips for Smooth Tracking

To avoid confusion while updating tracking details, follow these best practices:

• Wait for at least 24–48 hours after dispatch before reporting tracking issues.

• Always use the official courier website or app to check tracking.

• Avoid using third-party tracking apps for official updates.

• Keep your entry number and dispatch mail safe.

• Stay in regular touch if movement does not update for more than 3–5 days.

Conclusion

Updating courier tracking details is a simple but important step to ensure smooth monitoring of your certificate delivery. Whether it's a system issue or a communication mismatch, timely reporting and correct information can resolve the concern efficiently.

NBR remains committed to providing transparent, trackable, and reliable dispatch services so that every achiever receives their recognition with confidence and clarity.

Your achievement deserves a smooth journey — and accurate tracking makes that possible.