Introduction
As a global recognition authority, NBR ensures that every certificate and award is carefully packaged and dispatched to achievers worldwide. However, despite best packaging efforts, rare instances of damage during transit may occur due to handling, weather conditions, or logistical challenges.
This guide explains exactly what to do if your NBR certificate arrives torn, bent, water-damaged, or otherwise compromised. By following the correct steps, you can request support or replacement quickly and effectively.
Understanding the process ensures that your achievement is preserved in its perfect form, just as it deserves.
As soon as you receive your parcel, inspect your certificate carefully.
Common types of transit damage include:
Bent or folded corners
Torn edges or scratches
Water or moisture stains
Smudged printing or faded ink
Damaged frame or broken medal casing
Note the severity of the damage. Minor scratches may not qualify for replacement, while major physical damage usually does.
To support your claim, you must provide clear proof of damage. Do not delay this step.
Clear photos of the damaged certificate from multiple angles
Photos of the external packaging (courier envelope/box)
Image of the tracking label with consignment number
Optional: a short video showing the damage and parcel condition
Ensure that the packaging and certificate are visible in the same frame to establish transit damage.
Once you have gathered the evidence, contact NBR support as soon as possible.
Your full name
Entry number / Application ID
Courier tracking/consignment number
A brief description of the damage
Attached photos or video evidence
Late reporting may reduce the chances of successful replacement processing.
After reviewing your evidence, NBR will assess the nature of damage and confirm eligibility.
Based on evaluation:
If damage occurred during transit, NBR may initiate a replacement dispatch.
If damage occurred after delivery due to external factors, replacement may be chargeable.
Re-dispatch timelines may vary depending on location and logistics.
NBR will communicate the next steps and any further requirements clearly via email or WhatsApp.
To make your damage claim effective, please follow these best practices:
Report the issue within 24–72 hours of delivery.
Do not attempt to repair or modify the certificate yourself before reporting.
Keep all packaging materials until the issue is resolved.
Ensure your address and contact details remain active for re-dispatch.
Respond promptly to any follow-up request by NBR support.
Although transit damage is rare, you can minimize risk by:
Choosing a secure delivery address where someone can receive the parcel directly.
Avoiding unattended parcels outside the door.
Opening parcels carefully with scissors or packaging cutters.
Notifying courier immediately if the package appears visibly damaged before opening.
If your certificate is damaged in transit, timely reporting and proper evidence are the most important steps. NBR is committed to protecting the integrity of your achievement and will assist wherever possible based on the situation.
Your certificate represents your hard work, dedication, and excellence — and it deserves to reach you safely and in perfect condition.